Introduction
At ReproMed Ireland, we take your right to privacy very seriously. We will only use your personal information to administer your account and provide you with information about our services that you have requested from us.
From time to time, we may contact you with details of events such as open information evenings or new services we provide. We will always seek your consent before contacting you with such information.
ReproMed shall not share your data with any third party without your explicit consent, and you retain the right to withdraw your consent at any time.
Data Control
For the purposes of EU2016/679 General Data Protection Regulation (GDPR), the company responsible for controlling your data while using our services is:
ReproMed Holdings Ltd 5th Floor North Block Rockfield Medical Campus Dundrum Dublin 16
If you have any questions regarding how we protect your privacy, please contact us at info@repromed.ie.
The Data Protection Officer for ReproMed Ireland is our Quality Manager.
Personal Data Collected
We collect personal data when you provide it through patient triage forms or discussions with our clinical team. This data is necessary for devising appropriate treatment programmes and includes:
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Name
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Date of Birth
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Address
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Telephone number
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Medical History
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Current Medical Information
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Email address
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Next of Kin
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Marital Status
In some cases, personal data may be provided by your General Practitioner or other medical professionals. Such data will be retained and processed in the same manner as information you provide directly.
Use of Personal Data
Personal data provided to ReproMed is used for Assisted Human Reproduction Treatment and related activities.
We may use your personal data to send you survey requests to improve our customer experience.
SMS and Email Marketing Communications
With your explicit consent, we may use your personal data to send you SMS and email communications regarding our services, events, promotions, and updates that may be of interest to you. The personal data collected for this purpose includes:
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Name
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Mobile phone number
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Email address
Consent
We will obtain your explicit consent before sending any SMS or email marketing communications. You have the right to withdraw your consent at any time.
Opt-Out Instructions
You can opt out of receiving marketing communications from us at any time:
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SMS Marketing: To unsubscribe from our SMS communications, reply with the word "STOP" to any of our messages. Alternatively, you can contact us at info@repromed.ie to request removal from our SMS list.
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Email Marketing: To unsubscribe from our email communications, click the "unsubscribe" link at the bottom of any marketing email you receive from us, or contact us at info@repromed.ie.
Please note that even if you opt out of marketing communications, we may still send you essential service-related communications.
Sharing Data
Personal data will only be shared with third parties when absolutely necessary (e.g., blood testing laboratories). ReproMed will not share your data without prior consent.
International Transfer of Data
In certain circumstances, personal data may be transferred outside the country of collection. These transfers comply with applicable data protection laws and are conducted using legally compliant mechanisms.
Retention of Data
We are legally required to retain all treatment-related data for at least 30 years, per Statutory Requirements SI 158 of 2006 and SI 598 of 2007. ReproMed does not retain personal data longer than necessary.
Security
ReproMed takes data security seriously, implementing measures to prevent unauthorised access.
Your Rights under GDPR
Under GDPR, you have rights regarding your personal data, including:
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The right to be informed
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The right to access your data
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The right to rectify incorrect data
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The right to erasure (subject to legal retention requirements)
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The right to restrict processing in certain circumstances
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The right to data portability
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The right to object to processing in certain circumstances
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Rights related to automated decision-making (ReproMed does not use automated processing)
If you believe your rights have been infringed, you have the right to file a complaint with the Data Protection Commissioner.
Privacy of Our Website
ReproMed Ireland does not collect personally identifying information through our website except when you subscribe to newsletters, use contact forms, or communicate with a ReproMed representative.
Information We Collect Online
We collect data when you email us, fill out forms, or navigate our site. This data includes:
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Contact information (name, address, phone number, email)
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IP address, browser type, and referring URL
Use of Data Collected Online
We use this data to:
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Improve website content and services
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Present our website effectively on different devices
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Compile usage statistics
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Notify users of service changes
Disclosure of Information
We do not disclose data to third parties unless required by law or necessary for fulfilling a service request.
Security of Website Data
We implement security measures to protect online data; however, we cannot guarantee absolute security.
Changes to this Privacy Statement
We may update this Privacy Statement periodically. Any changes will be posted here with an updated "Last Updated" date.
Cookie Policy
Our website uses cookies to enhance user experience. By using the site, you consent to storing and accessing cookies on your device. Users can manage cookies through browser settings.
Call Recordings
All call recordings are retained for a maximum period of one year in accordance with our data retention policy. These recordings are stored securely and are only accessed when necessary for legitimate business purposes.
For any privacy-related inquiries, please contact info@repromed.ie
Legitimate Interests
In certain cases, we may process your personal data based on legitimate interests. For example, we may invite you to leave a review on platforms like Google or TrustPilot to help us improve our services and share patient experiences. We have conducted a Legitimate Interests Assessment (LIA) to ensure this processing is balanced, necessary, and not intrusive. You can object to this processing at any time by contacting info@repromed.ie.